We are confident that your purchase from BonBalloon.com will meet or exceed your expectations. If however our product is unsatisfactory, you may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note that personalized and custom items are not refundable.
If you need to return an item, you can call or text customer Service at +1 401-239-3664 or email us at info@BonBalloon.com
When sending back your return, please include a short note explaining the reason for your return. We strongly recommend using a Delivery Confirmation to insure that your shipment has reached its destination.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).