Shipping & Returns

                                      

Shipping

All orders are made to order and shipped from our warehouse in Egypt. Once an order is submitted, we begin to process it the following business day. Orders are packed and shipped Saturday-Thursday . Orders placed on the weekend and select holidays are processed on the next business day.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days.

Order Value

$100.00 Or Less

$100.01 +

Processing & Shipping

Standard Shipping

$9.99 USD

Free

8-10 Business days

Express Shipping

$19.99 USD

$19.99 USD

5-7 Business Days

 

LOST/STOLEN/DAMAGED PACKAGE:

Shipping companies do not always require a signature at delivery. Please use the tracking information emailed to you and watch out for delivery of your package

If your package shows delivered and you did not receive the package:

  • Please check with others in your household, neighbors and your leasing office.
  • If you still can’t locate your package, customer is responsible for contacting the shipping company and opening a trace. A trace allows the driver who delivered your package to re-trace his steps and confirm where the package was left.
  • Opening a trace can take up to 5 business days. Once complete, if the package is not found, please contact BonBalloon and we will take from there. (info@BonBalloon.com)
  • Packages will not be replaced or refunded until the shipping company closes the case and has declared the package lost.

All of your items are made to order, inspected by our quality control team and packaged with love & Care. But damaged packages due to mishandling in transit or by customs can happen. In cases like this, be sure to keep the packaging and take photos of it so that we can file a claim for any damaged items. Contact BonBalloon and we will assist you. 

CHANGE OF ADDRESS:

  • A change of address can only be done BEFORE the order has shipped out. Once the order has shipped, it is the customers responsibility to call shipping company and update the address
  • We will not be responsible for a package going to the wrong address because of misinformation the customer entered.
  • If you are away and will not be home to accept a package, you will have to call the shipping company and make arrangements for pick up or re-delivery.

REFUSED & RETURNED PACKAGE:

The cost of refusing a package is double the cost of shipping. Costs associated with refusing a package will be assumed by the customer and a 25% restocking fee will be assessed to the order.

Please contact BonBalloon if there is an issue with accepting your package. BonBalloon will not be responsible for orders that are returned or destroyed because the shipping company cannot get a hold of the customer. Once we email your tracking information, it is the customers responsibility to look out for their tracking email and track their package.

WRONG OR DAMAGED ITEM RECEIVED:

If you received an incorrect or damaged item, you must contact our team within 48 hours for assistance. (info@BonBalloon.com)

All of our items are made to order, so damage to an item will most likely occur in transit.

If an item is damaged in transit than it will need to be reported within 7 days or we will not be able to debit the shipping company.

Failure to notify us of a damaged, incorrect or faulty item within 48 hours will forfeit your right to receive a replacement or credit for the item.

If a faulty item is received, please email info@BonBalloon.com with the following:

  • Order number
  • Item with the issue
  • Picture of item showing the issue

Package Mix-ups can happen. If you receive another customer’s package, contact us right away. We will make sure to work with you in a timely manner and correct the issue.

If a wrong package is received, please email info@BonBalloon.com with the follwoing:

  • Your Order number

A picture of the invoice inside of the package

Cancellation Policies:

  • Orders can be canceled or changed completely only within the first 24 hours of placing the order.
  • We CANNOT guarantee cancellations or changes after 24 hours, our Goal is to process and ship orders in a delicate and fast way usually same day or next day to ensure it will be delivered in the expected time .
  • If we are able to stop your order in the middle of processing time, it will be assessed a 25% restocking fee.