When do you ship?

We try to ship all orders within 2 working days! For delivery, please allow 5-10 days – depending on the country and the delivery method. Some delays in delivery may occur in very busy periods like Christmas or Black Friday or due to COVID-19 related delays. This is out of our control but we do provide tracking information and are happy to assist in any way possible!

I need to change my shipping address, is this possible?

A change of address can only be done BEFORE the order has shipped out. Once the order has shipped, it is the customers responsibility to call shipping company and update the address. We will not be responsible for a package going to the wrong address because of misinformation the customer entered..If you are away and will not be home to accept a package, you will have to call the shipping company and make arrangements for pick up or re-delivery.

Do shipping costs cover customs?

No, different customs apply to different countries for different items and we are not able to track the changes automatically all over the world. If you are not sure whether you are allowed to order something from abroad without import fees please contact your customs office.

Can I cancel my order?
Your order may be cancelled free of charge, provided the products have not been shipped.

Are all products readily available?
All products presented in our online store are readily available. If a question of availability arises, you will be informed by e-mail or phone.

What Courier Services Do You Use To Ship With?

We ship packages with UPS ,FedEx,DHL, Aramex and USPS

How Can I Track My Package?

Log on to your account and click track order. You can also email us at info@bonballoon.com to get an update.

Do I Have To Pay Custom Duties Since My Shipping Address Is Outside USA?

USA orders do not have to pay any duties. Internationally, it depends on your countries custom policy, you may be assessed a duty by your border customs.

 How Can I Contact BonBalloon.Com?

General questions, inquiries:,Return/ exchanges: return

please email us : info@BonBalloon.com